Do you ship to my country?

Yes, we do ship to your country worldwide.
We offer international shipping such as US, Singapore, Europe, Taiwan, Hong Kong, Korea, China, Australia, Canada, Middle East Asia, and so on.

What is the shipping cost?

  • When you meet the amount displayed on the shipping counter at the top of HAYNI’s online store, shipping is FREE.
  • Under the amount, Shipping fees vary depending on your location.
    Please see the chart on our shipping policy below.

More details→

When will my order ship?

In-stock items will be shipped within 2business days, Monday through Friday. (Excluding Saturdays, Sundays, and Japanese holidays.) Pre-order items will be shipped after the items are received at HAYNI.

How can I track my order?

Shipping is handled by International EMS or  International ePacket from JAPAN.
All orders can be tracked at the website. Click here for tracking your shipment.
Dates required for the shipment may also be affected by the standard of EMS and delivery situations of each countries.

When will my order arive?

International shipping from Japan typically arrives at your destination within 7 to 14 days from the dispacthed date. If your package has not arrived after 14 days, please contact the local postal service with your tracking number.

Can I cancel my order?

If you wish to cancel an order, please contact Customer Service by 8am JST(Japan Standard Time) the day after your order is placed. Orders that have already been shipped cannot be canceled.

Can I amend my order?

Please contact Customer Service by 8am JST(Japan Standard Time) the day after your order is placed. Orders that have already been shipped cannot be amend.
When amending an order, the things we can easily change for you are delivery addresses, contact information, color change within the same product and gift option.
If you’re looking to add or change another item to your order, we suggest placing a separate order.

Can I return a product?

If you wish to make a return, please send an email via contact form with your name and order number included in the message.

How do you wrap a gift if I am purchasing as a gift?

If you are purchasing an item as a gift, please check "Add Gift Wrap to your Order" . Or you can add gift wrap here.

All items in your cart with a gift added will be delivered.

What payment method do you accept?

Multiple payments are acceptable

・Credit cards

-Visa, Master card, JCB, American Express,

・PAYPAL

・Google Pay

・Apple Pay

・Alipay

・GrabPay

When will my credit card be charged?

Your credit card will be charged at the time of order completion.

Do you have physical stores in Japan?

We do not have any physical stores. However, if you are in Japan, we have a Japan official web store.

HAYNI Japan Officila Store

https://www.hayni.jp/

Please consider placing your order there, if you are in Japan.