FAQS

We will be shipped your order out from Osaka, Japan.

International shipping is handled by INTERNATIONAL EMS or International ePacketfrom JAPAN.
All orders can be tracked at the website.  Clickherefor tracking your shipment.
Dates required for the shipment may also be affected by the standard of EMS and delivery situations of each countries.

Japan post EMS or ePacket with tracking number from Japan.

The product is delivered within 3-6 days according to the destination.
　*It might be longer on thanks giving and holiday season.
　NOTE: We are not responsible for shipping carrier delays.

Multiple payment methods are acceptable.

１，shop Pay

-Credit card (VISA, MASTER, JCB, American Express)

-Apple Pay

-Google Pay

２，PayPal

３，Google Pay

４，Alipay

５，GrabPay Singapore

Payment will be charged and confirmed at the time of purchase. Please note that your payment will be processed immediately upon completion of your order.

You can return the item within 14 days after it arrives. 
To start a return, you can contact us atsupport@hayni.jpwith a detailed reason for return and pictures or a video of the product that supports your reason.
Please readour Return Policy→

If you wish to exchange a product, please return the item first and, after we receive the return, please make a new purchase for the desired item. 

 If you want to return an item, plrase contact us ( support@hayni.jp ) before you arrange teh return.

We accept cancellations before ship out, so please don't worry. We will reply during business hours from our store.
Please inform us of your order number viaContact form→

You do not need to create an account to place an order. However, there are benefits to registering for a HAYNI account, such as following :
-Receiving the latest information and sale updates via email
-Tracking your order and viewing your purchase history
-Utilizing wishlists

If you have forgotten your password, please click on 'Forgot your password?' on the login page to reset your password.