- What is the shipping cost?
- For orders totaling 15,000 JPY or more, shipping is free of charge.
- For orders totaling less than 15,000 JPY, the shipping cost varies depending on your location. Please refer to the chart linked below for detailed information.
- When will my order ship?
In-stock items will be shipped within 2business days, Monday through Friday. (Excluding Saturdays, Sundays, and Japanese holidays.) Pre-order items will be shipped after the items are received at HAYNI.
- How can I track my order?
International shipping is handled by INTERNATIONAL EMS or International ePacket from JAPAN.
All orders can be tracked at the website. Click here for tracking your shipment.
Dates required for the shipment may also be affected by the standard of EMS and delivery situations of each countries.
- How do you wrap a gift if I am purchasing as a gift?
If you are purchasing an item as a gift, please check "Add Gift Wrap to your Order" . We will wrap it for you. All items in your cart with a gift added will be delivered.
- Can I cancel my order?
If you wish to cancel an order, please contact Customer Service by 8am JST(Japan Standard Time) the day after your order is placed. Orders that have already been shipped cannot be canceled.
- Can I amend my order?
Please contact Customer Service by 8am JST(Japan Standard Time) the day after your order is placed. Orders that have already been shipped cannot be amend.
When amending an order, the things we can easily change for you are delivery addresses, contact information, color change within the same product and gift option.
If you’re looking to add or change another item to your order, we suggest placing a separate order.
- Can I return a product?
If you wish to make a return, please send an email via contact form with your name and order number included in the message.
- What payment method do you accept?
Multiple payments are acceptable
-Visa, Master card, JCB, American Express,
- When will my credit card be charged?
Your credit card will be charged at the time of order completion.