ABOUT SHIPPING |
Shipping fees vary depending on your location.
Please see the chart on our shipping policy.→
International shipping is handled by INTERNATIONAL EMS or International ePacket from JAPAN.
All orders can be tracked at the website. Click here for tracking your shipment.
Dates required for the shipment may also be affected by the standard of EMS and delivery situations of each countries.
The product is delivered within 3-6 days according to the destination.
*It might be longer on thanks giving and holiday season.
NOTE: We are not responsible for shipping carrier delays.
ABOUT PAYMENT |
Payment will be charged and confirmed at the time of purchase. Please note that your payment will be processed immediately upon completion of your order.
ABOUT RETURN & EXCHANGES |
You can return the item within 14 days after it arrives.
To start a return, you can contact us at support@hayni.jp with a detailed reason for return and pictures or a video of the product that supports your reason.
Please read our Return Policy→
If you wish to exchange a product, please return the item first and, after we receive the return, please make a new purchase for the desired item.
If you want to return an item, plrase contact us ( support@hayni.jp ) before you arrange teh return.
We accept cancellations before ship out, so please don't worry. We will reply during business hours from our store.
Please inform us of your order number via Contact form→
ABOUT AN ACCOUNT |