Shipping policy
|
When you meet the amount displayed on the shipping counter at the top of HAYNI’s online store, Shipping is FREE.
 |
|
＜Suspension of U.S. Shipping (from September 2025)＞ As of September 2025, due to the discontinuation of the de minimis rule in the United States and subsequent changes in customs duties, we have temporarily suspended shipping services to the U.S. |
What are your shipping charges?
Shipping fees vary depending on your location.
Weight |
Zone |
First Zone |
Second Zone |
Third Zone |
Fourth Zone |
Fifth Zone |
|---|---|---|---|---|---|---|
Region |
China, South Korea, Taiwan |
Asia (excluding China, South Korea, Taiwan) |
Oceania, Canada, Mexico, Middle East, Europe |
U.S. (including Guam and other U.S. territories) |
Central and South America (excluding Mexico), Africa |
|
|
|
1,450(JPY) | 1,900(JPY) | 3,150(JPY) | 3,900(JPY) | 3,600(JPY) | |
|
|
1,600(JPY) | 2,150(JPY) | 3,400(JPY) | 4,180(JPY) | 3,900(JPY) | |
|
|
1,750(JPY) | 2,400(JPY) | 3,650(JPY) | 4,460(JPY) | 4,200(JPY) | |
|
|
1,900(JPY) | 2,650(JPY) | 3,900(JPY) | 4,740(JPY) | 4,500(JPY) | |
|
|
2,050(JPY) | 2,900(JPY) | 4,150(JPY) | 5,020(JPY) | 4,800(JPY) | |
|
|
2,200(JPY) | 3,150(JPY) | 4,400(JPY) | 5,300(JPY) | 5,100(JPY) | |
|
|
|
|
|
|
|
|
How long does it take to place an order and to receive the product?
The product is delivered within 3-10 days according to the destination.
*It might be longer on thanks giving and holiday season.
NOTE: We are not responsible for shipping carrier delays.
Which is the shipping company?
EMS or International ePacket from Japan
How can I track my order?
International shipping is handled by INTERNATIONAL EMS or International ePacket from JAPAN.
All orders can be tracked at the website. Click here for tracking your shipment.
Dates required for the shipment may also be affected by the standard of EMS and delivery situations of each countries.
Duties and taxes
International orders may be subject to import duties, taxes, VAT, GST, customs clearance fees, or other charges imposed by the destination country or region.
Unless otherwise stated, these charges are not included in our product prices or shipping fees. If any such charges apply, they must be paid by the recipient.
Customs regulations, tax rules, and import procedures vary by country or region and may change without notice. For the most accurate and up-to-date information, please contact your local customs office or tax authority before placing your order.
If a shipment is refused due to unpaid duties, taxes, or customs-related fees, the package may be returned or discarded by the carrier or customs authorities. In such cases, original shipping fees and any additional costs incurred may not be refundable.
By placing an order, you acknowledge and accept these terms regarding customs duties, taxes, and other import-related charges.
Please note that the table below is provided for general reference only and does not constitute legal or tax advice.
Reference table (general guidance only)
| Country / Region | Customs duty reference | Tax reference | Notes |
|---|---|---|---|
| United States | No general de minimis reference for commercial imports | Duties/taxes may apply | U.S. duty-free de minimis treatment for commercial shipments was suspended from Aug. 29, 2025. |
| Canada | CAD 20 | CAD 20 | Canada Post and CBSA guidance commonly use CAN$20 for mail items, with exceptions for certain goods. |
| Australia | AUD 1,000 | Generally no border charges at or below AUD 1,000 | Goods over AUD 1,000 are generally subject to duties, taxes, and processing charges. |
| China | Import duties not exceeding CNY 50 are generally exempt for personal mailed items | Varies | Personal mailed items entering China are generally exempt if duties/taxes are CNY 50 or less; personal-use and value limits also apply. |
| Hong Kong | No general customs tariff | No VAT / sales tax | Hong Kong is a free port. Only certain dutiable commodities are subject to excise duty. |
| Taiwan | TWD 2,000 | TWD 2,000 | If customs value is within NT$2,000, customs duty, commodity tax, and business tax are exempt, subject to exceptions. |
| South Korea | USD 150 (approx. KRW 220,000) | Generally follows import assessment above that level | For postal items imported for personal use, goods valued at not more than USD 150 are generally duty-free. The KRW amount is shown as an approximate reference only and may vary depending on exchange rates. |
| Singapore | See note | Import GST may apply if the total CIF value exceeds S$400. | If the overseas seller is not GST-registered, import GST generally applies when the total CIF value of the shipment exceeds S$400. |
| United Kingdom | GBP 135 | VAT applies; treatment differs above / below GBP 135 | For goods worth GBP 135 or less, VAT is generally handled at sale; above GBP 135, VAT is generally collected on import and customs duty may apply. |
| Germany | EUR 150 | VAT may apply from EUR 0 | EU reference: VAT is payable irrespective of value; customs duties generally apply above EUR 150. |
| France | EUR 150 | VAT may apply from EUR 0 | EU reference: VAT is payable irrespective of value; customs duties generally apply above EUR 150. |
| Italy | EUR 150 | VAT may apply from EUR 0 | EU reference: VAT is payable irrespective of value; customs duties generally apply above EUR 150. |
| Spain | EUR 150 | VAT may apply from EUR 0 | EU reference: VAT is payable irrespective of value; customs duties generally apply above EUR 150. |
| Malaysia | RM 500 | Sales tax may apply to imported low-value goods sold online at RM500 or less. | Malaysia applies sales tax on imported low-value goods sold online at RM500 or less; current official LVG guidance should be checked. |
Thresholds and tax treatment may change without notice depending on local customs rules, tax law, product category, shipment method, and order value.
For the latest information, please refer to the official customs or tax authority in your country or region.